RealAwake
How can we help?
A quiet, private space for dreams, lucid states and conscious sleep. If something isn't working or you have a question, the answers below cover most of it — and we're one email away.
Email support
contact@realawake.app
We read every message and usually reply within a couple of days.
Frequently asked
How do I record a dream or other entry?
Open the journal and add a new entry as soon as you wake — memory fades fast. For dreams, choose Normal Dream or Lucid Dream, write what you remember, and add emotions and tags. The journal also holds other kinds of entries — Astral Experience, Meditation and Contemplation — so your whole inner practice lives in one place. Over time it builds a real archive.
What's the difference between the free version and PRO?PRO
The free version is genuinely usable — journaling, reality checks, lucid dreaming techniques, astral projection tools, meditation and your dream vocabulary are all included. PRO unlocks Cloud Backup, Biometric Lock, the full Journey Map (Dream Patterns, Insight Web and Monthly PDF Reports), and more from your reality check practice — additional daily reminders and practice analytics.
How does the free trial work, and how do I cancel?
PRO starts with a 7-day free trial. You won't be charged if you cancel at least 24 hours before the trial ends. Subscriptions renew automatically unless cancelled. To cancel or manage your plan, open Settings > your subscription > Manage Subscription, or go to your device's App Store settings > Subscriptions.
I subscribed on another device — how do I get PRO here?
On the PRO screen, tap Restore Purchases. As long as you're signed in to the same Apple ID, your subscription will be recognised and PRO will unlock.
Is my data private? What is Cloud Backup?PRO
Everything lives on your device by default — no data leaves your phone unless you choose to enable Cloud Backup. There are no ads, no third-party tracking, and no AI reading your dreams. Cloud Backup is opt-in and encrypted; our Privacy Policy explains exactly how and where your data is stored.
How do I turn on the Face ID lock?PRO
Open Settings and enable Biometric Lock. The app will then ask for Face ID each time it opens, keeping your journal private.
What is the Head Lift Alarm?
It's a gentle tool for astral projection practice. Set it to a specific time and it plays a short, soft chime to bring you toward the hypnagogic state — without fully waking you. The alarm plays for a few seconds only; there's nothing to dismiss.
How do I share or save my Monthly Report?PRO
Open the Journey Map, go to Monthly Report and generate it. The report is created as a PDF you can save to your device or share. When you're done, tap Done to return to the app.
Why does pattern analysis work best in English?
The word and theme analysis is currently tuned for entries written in English, so patterns surface more accurately there. To sharpen your results, you can tell the app to ignore specific words — long-press a word to exclude it from the analysis. You can journal in any language; additional languages for analysis are coming.
Something isn't working. How do I report it?
Email contact@realawake.app with your device model, your iOS version, and a short description of what happened. A screenshot helps. We'll get back to you.
What happens to my data if I delete the app or change phones?
By default, your entries are stored only on your device. If you delete the app, reset your phone, or lose your device, that data is gone and cannot be recovered. To keep your entries safe across devices, enable Cloud Backup PRO in Settings — your content is then encrypted and synced, so you can restore it on a new device by signing in with the same account.
How do I export or delete my data?
You're always in control of your data. In Settings you can export your entries to keep your own copy, or delete your data at any time — including cloud data if Cloud Backup is enabled. For privacy requests, you can also email privacy@realawake.app and we'll respond within 30 days.